MsgBox Help Center
Welcome to the MsgBox Help Center. Whether you are a first-time user or an expert seeking advanced automation solutions, we provide comprehensive guidance for you here.
Quick Start
Account and Asset Management
MsgBox AI Agent
- What is MsgBox AI Agent?
- How to Configure AI Agents
- Personalization Configuration Guide
- How to Test Agent Conversations
- Applying AI in Actual Conversations
Channel Connection Guide
Learn how to connect your business channels. What are Channels? | Supported Channels Overview
Chat Interaction Channels
- WeCom (WeChat Work): Details | Pre-connection Preparation | How to Connect | Add WeChat Customer Service
- WeChat Official Account: Details | How to Connect | Sync and Send Template Messages
- WhatsApp Business: Details | How to Connect
- SMS: Preparation Before Use
Form Integration Channels
- Native Forms: What are Forms | Create and Edit | View Data
- Xiaohongshu (Little Red Book): Channel Overview | Form Creation and Data Viewing | Assist in Ad Placement
- Baidu Marketing: What is Baidu Marketing | Form Creation and Sync | Assist in Ad Placement
- Douyin (TikTok China): Channel Overview | Form Creation and Data Viewing
Inbox Efficiency Tools
- Team and Collaboration Management
- Quick Reply (Canned Response) Settings
- Knowledge Base and Document Management
- WhatsApp Template Message Application
- Classifying Conversations with Tags
- Create and Manage Tickets
- Detailed Reply Time Limits
Contacts and CRM Sync
- Information Collection: Contact Profile Details | Bulk Information Import | Custom Fields
- HubSpot Integration: What is HubSpot | Connection Steps | Contact and Ticket Sync
Automation and Marketing
- Workflow Automation: Core Concepts | Setup Tutorial
- Marketing Campaigns: WeChat Official Account Posts | WhatsApp Broadcast | SMS Broadcast
Team Collaboration
- Invite New Members
- Modular Team Settings
- Role Permissions and Assignment
- Internal Notes and Comments in Conversations