What is MsgBox AI Agent?
MsgBox AI Agents are your digital intelligent customer service bots. They are more than just simple auto-reply tools; they are professional assistants capable of understanding context, possessing business knowledge, and mimicking human tones.
Core Capabilities
- Knowledge Base Driven: Answers are based on the private business documents or web content you upload, ensuring accuracy and professionalism.
- Personalized Settings: You can freely define the "personality" and "tone" of the agent (e.g., friendly, professional, humorous) to align with your brand image.
- Barrier-free Multilingual Communication: The system automatically identifies the language of the customer's first message and switches to the corresponding language for the conversation, making it easy to handle global customers.
- Intelligent Lead Capture: Automatically identifies and records key customer information (such as intent, needs, etc.) during the conversation.
How do AI and Humans Collaborate?
In MsgBox, AI Agents are not meant to replace humans but to serve as a powerful supplement to the team.
Auto-Takeover and Exit Mechanism
You can use Workflow Automation to assign chats from specific channels or at specific times to an AI Agent for processing.
The agents are very smart: Once a human agent intervenes and sends the first message, the AI Agent will automatically detect it and stop participating in that conversation. This seamless handover mechanism ensures continuity in the customer experience without requiring manual operation by the agent.
Quick Start Guide
Want to create your own exclusive AI employee? Please refer to the following steps:
- Configure Agent: Set name, tone, and upload knowledge base
- Personalized Advanced Settings: Fine-tune agent behavior
- Publish and Test: Perform simulated conversation tests before going live
- Apply to Conversations: Officially enable AI customer service via workflows