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Which Channels Can MsgBox Connect To?

MsgBox is dedicated to breaking down barriers between different social ecosystems. By integrating the following channels, you can achieve unified reception for omnichannel customer inquiries and automated lead routing.

1. Real-time Social Interaction Channels​

These channels support real-time message synchronization in the Inbox. You can directly send text, images, videos, emojis, and files to achieve deep customer engagement.

  • WhatsApp Business (WABA): Connected via the official API, supporting proactive outreach with template messages.
  • WeChat Official Account: Supports both Subscription and Service accounts, syncing follower interactions and post comments.
  • WeCom (Work WeChat): Connects WeCom Customer Service capabilities for high-efficiency private domain conversion.
  • Global SMS: Covers 200+ countries and regions globally for notifications, reminders, and marketing broadcasts.

2. Marketing Lead & Form Channels​

These channels focus on capturing customer intent from public domain traffic pools (advertising).

  • Internal Interactive Forms: Sent to customers during chats to collect detailed requirements or service feedback, with data automatically linked to the current conversation.
  • Xiaohongshu JuGuang Platform: Real-time capture of lead information from Xiaohongshu ad landing pages.
  • Douyin Ocean Engine: Synchronizes data submitted via video ads and landing page forms.
  • Baidu Marketing: Integrates potential customer leads from Baidu Search and Feed ads.

3. Business Management Integration (CRM)​

MsgBox doesn't just connect to external channels; it also binds deeply with your core business systems.

  • HubSpot Integration: Enables bi-directional, real-time synchronization of contacts, communication records, and service tickets.
The Advantage of Omnichannel Integration

In MsgBox, regardless of which channel a customer comes from, the system attempts to identify them as the same contact based on their phone number or email. This provides you with a Unified Customer View, allowing your marketing and service teams to provide personalized service based on the full interaction context.

Quick Connection Guides: