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What is HubSpot?

HubSpot is a world-leading Customer Relationship Management (CRM) platform. It integrates marketing, sales, content management, and customer service tools into a unified database, helping businesses achieve customer growth throughout the entire lifecycle.

What Can I Do After Connecting HubSpot to MsgBox?​

By combining MsgBox’s omnichannel communication capabilities with HubSpot’s powerful database, you can unlock the following core features:

  • Two-way Contact Synchronization (Contacts) MsgBox synchronizes contact profiles with HubSpot in real-time. Modifications made on either platform are updated bidirectionally, ensuring your team always has the latest customer persona. (Supported on: Any HubSpot plan)
  • One-click Ticket Creation (Tickets) Select specific chat messages directly in the inbox to quickly generate HubSpot tickets, allowing after-sales or technical teams to follow up with precision. (Supported on: Any HubSpot plan)
  • Conversation Sync to Inbox (Inbox) Sync real-time MsgBox dialogues to the HubSpot Inbox to achieve centralized management of customer service operations. (Supported on: Sales/Service Hub - Enterprise)
  • Targeted Marketing via Lists (Lists) Directly reference HubSpot's segmented lists to launch marketing broadcast campaigns in MsgBox targeting specific customer groups. (Supported on: Marketing/Content Hub - Starter and above)
  • Custom Object Integration (Custom Objects) Supports integration with HubSpot's custom modules to meet personalized business data management and flow requirements. (Supported on: Any Hub - Enterprise)

Core Business Value​

Why Choose MsgBox + HubSpot?
  1. Eliminate Information Silos: Sales and service teams no longer need to switch platforms frequently. You can pull HubSpot customer backgrounds directly within MsgBox to make replies more targeted.
  2. Accelerate Conversion: Conversations are leads. Through automated data synchronization, you can significantly reduce manual entry time and shorten the response cycle from "initial inquiry" to "ticket creation."
  3. Drive Refined Operations: Leverage HubSpot's powerful analytical capabilities combined with MsgBox's multi-channel interaction data to achieve more accurate sales forecasting and marketing campaign optimization.

Quick Start Guide​