Team Settings
With the "Team" feature, you can organize members, manage permissions, and assign business tasks more efficiently.
Why Use Teams?
- Improve Collaboration Efficiency: Group members by business functions (e.g., Customer Service, Technical Support, Sales) for easier unified management.
- Precise Conversation Assignment: You can route conversations manually or automatically to the appropriate team via Workflow Automation.
- Targeted Customer Service: Ensure customer inquiries are handled by the most suitable professional team to provide a higher quality service experience.
Deep Dive
If you want to learn more about specific application scenarios and advanced configurations of the Team feature, please refer to: