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Why does the WeCom Acquisition Link fail to be added?

If you encounter an invalid link or fail to add customers when using the WeCom "Acquisition Assistant" (获客助手) feature, it is usually caused by one of the following core reasons. Please troubleshoot step-by-step according to the instructions below.

1. Check Acquisition Assistant Permissions and Fees​

The Acquisition Assistant is a paid premium feature of WeCom. Please ensure:

  • Official Balance Top-up: Confirm that the Acquisition Assistant feature is enabled in your WeCom Admin Platform and that the account has sufficient balance (Tencent charges officially based on the number of followers added).
  • Interconnection Account Enabled: The customer service personnel bound to the acquisition link must have enabled Interconnection Account permissions; otherwise, the link will not trigger.

2. Check MsgBox Authorization Status​

  • Channel Connection Confirmation: Confirm that the WeCom account is successfully connected to MsgBox and the authorization has not expired.
  • Staff Synchronization: Ensure that the customer service staff configured in the Acquisition Assistant have been synchronized to the staff list in MsgBox.

3. Customer Service Account Configuration Validation​

  • Service Range Settings: In the WeCom backend, please check if the specific customer service person is within the "Acquisition Assistant" usage scope.
  • Two-way Connection Verification: Confirm that the staff member's personal WeChat has completed real-name authentication and has joined the WeCom organization.
Core Troubleshooting Tip

Most failures in adding customers occur because the customer service account is not configured as an "Interconnection Account" in the WeCom backend. You can refer to the Other Add-on Services for more details.

If you are configuring this for the first time, it is recommended to read the following tutorials in detail: