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Smart AI

MsgBox deeply integrates AI capabilities to provide you with tools such as conversation summaries, message polishing, and real-time translation, aimed at eliminating language barriers and improving team collaboration and communication efficiency.

Conversation Processing: One-Click Summary Generation​

AI can help you quickly review long conversations and extract core requirements, saving time spent scrolling through history.

  1. Enter Conversation: Open the conversation you want to process in the Inbox.
  2. Trigger Summary: Click "AI Summarize Conversation" in the chat toolbar. Trigger AI Summary
  3. View Result: The summarized content will appear in the chat history as a private message.
Internal Only

AI-generated conversation summaries are only visible to internal team members; customers cannot see them.

Content Creation: Message Polishing​

If you're concerned that a reply isn't professional enough or the tone is slightly off, you can use the polishing feature to optimize it.

  1. Enter Draft: Type what you want to say in the chat box.
  2. AI Refinement: Click the AI icon above the input box and select "Message Polishing".
  3. Confirm and Send: AI will generate a more professional and polite version; click send after confirming. Message polishing operation

Cross-Language Communication: Real-Time Translation​

1. Set the Contact's "User Language"​

The system automatically identifies the language based on the customer's first message. To change it manually:

  • In the Details panel on the right side of the conversation > Conversation Info, manually select the corresponding User Language.

Set user language

2. Translate Outgoing Messages​

After typing your text, click the AI icon > "Translate Text". The system will translate it according to the "User Language" set above. Translate outgoing message

3. Translate Incoming Messages​

Directly click "Translate" beneath a received customer message.

  • Default Translation: Automatically translates into your system interface language.
  • Switch Language: Click the switch icon next to the translation result to select a different target language.

Translate incoming message

Efficiency Tool: Enable Auto-Translation​

Once enabled, you only need to type in your native language, and the system will automatically convert it to the "User Language" when you click send.

  1. Path to Enable: In the conversation's right-side Details > Conversation Info.
  2. Enable Toggle: Switch on the "Auto-Translation" toggle.

Enable auto-translation

Why use auto-translation?

For multinational business teams, auto-translation allows customer service personnel to achieve a truly barrier-free communication experience without frequently switching between tools.

Next Steps: