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What is MsgBox?

MsgBox is an Omnichannel Intelligent Communication and Marketing Platform designed specifically for enterprises.

By integrating global and Chinese mainstream media channels (such as WhatsApp, WeCom, WeChat Official Account, Xiaohongshu, etc.) with advanced AI Agent technology, MsgBox helps businesses achieve automated lead acquisition, intelligent customer service, cross-system ticket processing, and precision marketing outreach. Our mission is to comprehensively enhance customer experience and cross-border operational efficiency.

Why Choose MsgBox?​

When undergoing digital transformation—especially in cross-border operations—enterprises often face challenges like closed ecosystems, language barriers, and fragmented channels:

  • Ecosystem Gaps: Common international CRMs struggle to connect with local Chinese social ecosystems (e.g., WeChat, Xiaohongshu, Baidu).
  • Fragmented Communication: Teams must frequently switch between multiple backends, leading to lead loss and disjointed strategies.
  • Delayed Response: Due to time zones or manual bottlenecks, providing 24/7 accurate replies is often impossible.

MsgBox was born to solve these issues. We consolidate global mainstream channels into a single platform, powered by AI and seamless CRM connectivity, to help businesses achieve deep, localized, and intelligent operations.

MsgBox Core Features​

1. 24/7 Intelligent Communication Experience​

MsgBox provides stable and efficient real-time messaging services.

  • Intelligent Reception: Use AI Agents for 24/7 automated replies, supporting text, images, videos, and interactive forms.
  • Efficient Collaboration: Features like conversation summaries, script optimization, and real-time multi-language translation.
  • Automated Workflows: Combined with Conversation Automation, the system can automatically assign conversations, add tags, or create tasks based on triggers, significantly reducing manual workload.

2. Deep Roots in Chinese Social Media Lead Acquisition​

MsgBox is dedicated to breaking barriers between international platforms and China's mainstream social media, creating a closed-loop from public domain acquisition to private domain retention.

3. Deep Integration with CRM Systems​

MsgBox enables underlying data interoperability with CRM systems like HubSpot.

  • Bi-directional Sync: Contact profiles and interaction records are updated in real-time.
  • Cross-platform Tickets: Directly create HubSpot tickets within a conversation, significantly boosting after-sales efficiency.
  • Unified View: Query and update CRM data directly within the MsgBox interface without switching systems.
Business Vision

Our goal is to make business communication borderless and time-zone-free. Whether your customers are on WhatsApp or Xiaohongshu, MsgBox ensures your service remains consistent, turning every dialogue into business growth.

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